10-Day New Member Experience: Day 9 — Connect with customer service

As part of your health care team, we aim to help you get the care you need, when you need it.

Mature man talking on a conference call.

When it comes to your health, everything is personal. Your UnitedHealthcare® Medicare Advantage plan membership will kick off with a welcome call. We will try to check in to find out how you’re feeling and answer any questions you have at the start.

Best of all, you’ll get one-on-one support from our Customer Service team, which is here for you seven days a week to help answer your questions, explain your coverage, schedule your appointments — you name it.

It’s just one of the ways we go above and beyond for our members. Discover more about what sets our plans apart in New to Medicare Advantage? Check Out These 6 Perks here. 

To reach a member of your Customer Service support team, call the number on the back of your member ID card. 

Watch and Learn: Get Answers About Your Plan Fast 


Catch up with the 10-Day New Member Experience: 
Day 1: Create Your Online Account in Minutes
Day 2: Understand Your Plan’s Costs and Coverage Details
Day 3: Get the Most Out of Your Prescription Drug Benefits
Day 4: Discover Renew by UnitedHealthcare®
Day 5: Embrace a Prevention Mindset
Day 6: Stay Healthy During the Pandemic
Day 7: Access Your Dental, Vision and Hearing Benefits
Day 8: Safeguard Your Mental Health 

Satisfied man smiling
Get your next checkup right at home — for free

UnitedHealthcare® HouseCalls brings yearly check-in care to you in your own home. You’ll get a physical exam, health screenings and plenty of time to talk about your health questions with a licensed medical practitioner.

To learn more and confirm if you are eligible, call 1-800-934-0280, TTY 711, Monday to Friday, 8 a.m. – 8:30 p.m. ET, 5 a.m. – 5:30 p.m. PT. or click here.

Renew by UnitedHealthcare is not available in all plans.