An easy way to help stay healthy — right from home

With UnitedHealthcare® HouseCalls, members can get a complete checkup right from the comfort of their living room, at no additional cost

Hallie Levine
Doctor in mask speaking with patient in a home kitchen

Life can have a sneaky way of getting between you and your checkups. But you can stay on top of your health with UnitedHealthcare® HouseCalls.

This unique benefit — which is available with many Medicare Advantage plans — is a free annual visit with a licensed health care practitioner. It’s done in the comfort of your own home, all with the goal of helping you live a healthier and happier life.

To see if your plan includes HouseCalls* and to schedule your in-home visit today, click here or call 1-800-934-0280, TTY 711, Monday through Friday, 8 a.m. to 8:30 p.m. ET or 5 a.m. to 5:30 p.m. PT.

“I definitely see tremendous value in the ability to care for people in their own home, especially older adults who may have multiple chronic conditions,” says Scott Kaiser, M.D., director of geriatric cognitive health and a geriatric family medicine specialist at Providence Saint John’s Health Center in Santa Monica, California.

Here are 5 reasons to schedule a HouseCalls visit today.

1. You get personalized care that’s comfortable, thorough and relaxed. During each visit, members get 45 to 60 minutes of 1-on-1 time with a licensed nurse practitioner, physician assistant or medical doctor.

“Help doesn’t just happen a couple of hours a year in your provider’s office,” says Dr. Kaiser. “Sometimes you get the best results when you meet people where they spend most of their time: in their living room or at their kitchen table.”

The practitioner will check your height, weight, temperature and blood pressure, and do a few screenings. Then they’ll take some time to get to know about all your health concerns and offer guidance tailored to your health needs. It’s no wonder that HouseCalls has a 99% member satisfaction rate and more than 90% of members use this service a second time, according to our 2020 member satisfaction survey.

2. You can help spot underlying health problems before they cause complications. A HouseCalls visit can help reduce your health risks. According to a 2017 RAND study published in Population Health Management, people who received in-home care from HouseCalls were more likely to be diagnosed with diabetes compared to people who saw other types of practitioners. Remember, even if you feel perfectly fine, you may have an unrecognized health condition, such as high blood pressure, heart disease or kidney disease.

“We spend a lot of time at the start of the visit taking a thorough health history,” says Stephony Robinson, MSN, APRN, FNP-BC, director of clinical operations for HouseCalls. “We ask about recent lab work and screenings, and if they’re not up to date, we explain why they’re important. Then we do a thorough review of the member’s health over the past 4 weeks, from head to toe, asking questions like ‘Have you had any changes in vision? Breathing problems? Heart palpitations? Digestive problems?’ These all allow us to flag concerns early.”

3. Appointments are designed to be stress-free. HouseCalls itself is easy to schedule: You make a quick phone call to 1-800-934-0280, TTY 711 or just click here to schedule your appointment. (You can confirm your eligibility at the same time.) There’s no travel required or crowded waiting rooms. All your time is spent with a medical practitioner.

Best of all, a HouseCalls visit can be completed where you feel most comfortable — in your home. You can also have a friend or family member with you, if you choose.

“We find that many patients truly enjoy these home visits and having someone spend time with them in their home,” says Robinson. “Many people live alone and occasionally feel lonely.” A HouseCalls practitioner is there to listen and make sure your needs are heard. You’ll have plenty of time to talk about how you’re feeling physically and emotionally.

Learn exactly what to expect during your HouseCalls visit with “Your essential guide to your in-home checkup.” Download it now.

4. The information helps your primary care provider (PCP) take even better care of you. Visits with your PCP can often feel rushed. HouseCalls health care practitioners have more time to spend with you, so they can take a comprehensive view. One crucial thing they do: a medication review.

“When we go into someone’s home, we ask them to bring all their medication bottles out,” explains Robinson. Sometimes members collect medications from different parts of their home, whether it’s their fridge, nightstand or medicine cabinet. Getting this real-time view helps the practitioner get a clearer understanding of how people are organizing their treatments. “We wouldn’t have gotten all that information if they’d just brought in a list.”

By going through all your medications, the health practitioner can help make sure you’re not duplicating any, that you’re taking them correctly and that nothing has expired. Plus, if you’re having trouble keeping track of your doses, they can help with that, too.

At the end of your in-home checkup, the health practitioner will provide recommendations for your care that you can discuss with your PCP at your next appointment. Plus, they’ll send a summary of your visit to your PCP to keep them in the loop and let them know about any concerns.

5. HouseCalls visits don’t cost extra, and you’ll get a reward** every time you have one. HouseCalls is free to those with eligible* Medicare Advantage plans. You don’t have to do anything but schedule it at a convenient time. A licensed medical practitioner will come to you. And once your visit is complete, you’ll receive a reward card in the mail. You took a little extra time to invest in your health, and that deserves recognition.

Ready to take your care to the next level?

To see if your plan includes HouseCalls and to schedule your in-home visit today, call 1-800-934-0280, TTY 711 or click here.


*HouseCalls may not be available with all plans or in all areas.

**Reward card eligibility varies by plan type. Please allow 3 to 4 weeks after the completion of your HouseCalls visit for delivery of your reward card.